Bridge Smile Secures Investment from Innovation Inc. to Drive DX in the Installation Industry

Overview of Funding

Innovation Inc. has announced that it has made an investment in Bridge Smile Inc. through INNOVATION V Capital (IVC), a corporate venture capital fund co-established by Innovation Inc. and Innovation Engine Inc. This investment is part of an initiative to digitize deeply rooted analog business practices at installation sites for home appliances and housing equipment, thereby improving operational productivity.

Bridge Smile's Business Operations

Bridge Smile Inc. provides an "installation-industry-specific OS" designed to streamline installation operations. Their platform, "Tonari no Shitsujsan" (Your Neighboring Butler), is a professional on-site installation platform that allows users to complete installation reservations simultaneously with purchases at e-commerce sites or physical retail stores. By combining a nationwide network of over 1,900 professional technicians with a proprietary "AI dispatch engine," the company handles everything from reservation intake, construction, and quality management to scheduling with end-users in a seamless, end-to-end manner. According to company data, this approach achieves a 6x increase in operational productivity compared to traditional analog dispatching methods.

Background and Future Outlook

Through this investment, Bridge Smile's construction partner network and AI dispatch technology will be combined with Innovation Inc.'s strengths in the B2B sector. This synergy aims not only to enhance productivity for both retailers and technicians but also to accelerate the creation of new innovations in corporate maintenance and servicing domains. IVC continues to support transformations in society's working styles by investing in startups that disrupt industrial structures through innovative business models.